Spa Policy

We encourage you to schedule appointments well in advance, especially prior to major holidays. Please note that upon scheduling your appointment, you will be asked to provide a credit card number to guarantee your treatment. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy.

APPOINTMENT REMINDERS

As a courtesy to our patients, our system automatically emails appointment reminders 48-hours prior to the scheduled service. Sadly, if you choose not to provide us with your email address, we are unable to offer you a reminder at this time. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.

ARRIVAL

Please arrive 10–15 minutes prior to your appointment, so you’ll have plenty of time to unwind and do any paperwork that may be required. Late arrivals will limit the time of your treatment, as your appointment will end at the scheduled time to accommodate the next patient’s appointment. We will do our best to accommodate you; however, in some cases it may be necessary to reschedule your appointment. In such cases, the cancellation policy will apply.

PAYMENT METHODS

We accept Visa, Mastercard, Discover, American Express and cash. State sales tax will be charged where applicable.

GIFT CARDS

Gift cards are not redeemable for cash and cannot be replaced if lost or stolen. For custom gift cards, please allow 24-hours processing time. Please note that gift cards may not be returned or exchanged.

REFERRALS

Referrals are greatly appreciated and are the highest compliment you could give us! To show our appreciation, if the patient you refer purchases a treatment, you will receive a $100 credit to be used towards any service of your choice greater than $500. It’s our special way of saying thank you for spreading the love!

PARTIES & GROUP BOOKINGS

We are more than happy to host your special event. While Botox and Dysport Parties are our specialty, we welcome parties of any kind. Parties that meet a minimum of 8 guests receive exclusive discounts on our products and treatments. Please contact us for details!

We wouldn’t be the trendsetters that we are if we weren’t constantly expanding our services. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a customer, but we do reserve the right to refuse service at any time, to anyone, for any reason.

SCHEDULING

Visa, Mastercard, Discover, or American Express credit card is required to hold your appointment(s). We observe strict privacy policies and will not disclose this information to any other party. Your credit card number will be securely kept in your history file.

CANCELLATIONS

Should you need to cancel, please do so at least 24-hours in advance of your scheduled appointment. If you cancel with less than 24-hours’ notice, your credit card on file will be charged the cancellation fee. If you do not arrive at your scheduled appointment without providing notification, the service will be considered rendered and you will either be charged the full amount of the service or the cancellation fee, whichever is greater. Should you arrive late for a scheduled appointment and time does not allow us to perform some or all of your treatment, the full amount of the service or the cancellation fee (whichever is greater) will be charged to your credit card on file. The cancellation fee for B12 Injections is $20. The cancellation fee for all other services is $50.

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Monthly financing available through CareCredit

INDIVIDUAL RESULTS MAY VARY

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